Shipping & Returns
At Global Mobile Sales, we want your order to reach you safely and on time. This page explains how we process and deliver your order and what you should do if you need to return a product.
Shipping
Order Processing
After you place an order and your payment is confirmed, we normally prepare your order within 1–3 business days.
Once your order has been shipped, you will receive tracking information when it is available. You can use this information to check the progress of your delivery.
Delivery Time
Delivery time depends on your location and the delivery service used for your order. The estimated delivery time will be shown during checkout whenever available.
Delivery may take longer because of public holidays, bad weather, courier delays, or other unexpected situations.
Delivery Address
Please check your delivery address carefully before placing your order. Make sure your name, phone number, and address are correct.
If you provide an incorrect or incomplete address, your order may be delayed or returned. If you need to change your address, contact us as soon as possible. We cannot guarantee that we can change the address after the order has been shipped.
Checking Your Order
When your order arrives, please check the package before accepting it if possible.
If the package is damaged, opened, or appears to have been damaged during delivery, please take photos and contact Global Mobile Sales as soon as possible.
Returns
When Can You Return a Product?
If you are not satisfied with your purchase, you can request a return within 14 days of receiving your order.
Before returning anything, please contact Global Mobile Sales and explain the reason for the return. We will provide you with the return instructions.
Product Return Conditions
For a return to be accepted, the product should be in the same condition in which you received it.
Please return the product with its original box, charger, cable, accessories, manuals, and other items that came with the product.
The product should not have physical damage caused by misuse, accidents, water damage, unauthorized repairs, or modifications.
If you are returning a mobile phone, please remove your Google account, Apple ID, password, screen lock, and personal information before sending the phone back.
Wrong, Damaged, or Defective Product
If we send you the wrong product, or if your product arrives damaged or defective, please contact us as soon as possible.
We may ask you to provide photos or videos of the product so we can understand the problem.
After checking the issue, we may provide a replacement or refund, depending on the situation.
Change of Mind
If you simply change your mind about your purchase, you can request a return within the return period, as long as the product meets our return conditions.
For these returns, the customer may be responsible for the cost of sending the product back to us.
Refunds
After we receive your returned product, we will inspect it to make sure it meets our return conditions.
If your return is approved, your refund will be sent to the original payment method used to place the order.
The time it takes for the money to appear in your account depends on your bank or payment provider.
Shipping charges may not be refunded unless the return is because we sent you the wrong product or the product arrived damaged or defective.
Products That Cannot Be Returned
We may not accept a return if the product has been:
- Damaged because of misuse or an accident
- Physically modified or repaired without authorization
- Damaged by water or other liquids
- Returned without important accessories or parts
- Returned after the return period
Products that do not meet the return conditions may be rejected or may receive a reduced refund.
Warranty
Some products may include a manufacturer’s warranty. Warranty coverage depends on the product and the manufacturer’s warranty terms.
If you have a problem with a product covered by warranty, contact Global Mobile Sales and we will guide you through the available options.